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Hines Mansion

Policies

The Hines Mansion, a privately owned Inn, strives to provide a safe, pleasant, and quiet environment for all registered guests.  We ask that all guests be considerate of others, so everyone will enjoy a pleasant stay.

Check-In / Check-Out

If you will be arriving after 6:00 P.M., we will send you an after hours check-in email the night of your reservation with check-in instructions and the code to the front door. If you have any questions, please feel free to call anytime before your reservation. Our doors are locked at 6:00 P.M. Check-Out is at 11:00 A.M.

Room Reservations

A credit card or cash deposit is necessary to reserve a room. For one night stays, the night fee will be collected when the reservation is made. Multiple night stays will be charged the first night fee when the reservation is made and the remainder will be collected upon arrival. Our rooms accommodate two persons each.

Children

We love kids, but we cannot accommodate children under the age of twelve without the express permission of the managers/owners. This is due to the nature of the inn and is necessary to ensure a pleasant stay for all.

Pets

We cannot accommodate pets of any kind.

Cancellations

Seven days notice is required for cancellation in order to receive a full refund. Cancellation within the week of the reservation will result in a 50 percent charge. Cancellation within 48 hours of the 4:00 pm check-in time will result in full charges. This also applies to no shows.

Service Charges

Guests are asked to provide prompt notice to the staff of any accident resulting in fabric stains, glass breakage, or other damage to help minimize any cleaning, replacement, or related charges. Where necessary, cleaning or replacement charges will be collected for cleaning or damage beyond normal and regular facilities use, and for replacing missing items. If you bring food into your room, we ask that you eat at the provided table and chairs, rather than the bed. This will help avoid a possible cleaning charge.

No Smoking, Candles, or Open Flames

There is to be no smoking of any kind within or immediately adjacent to the Mansion, in accordance with Utah State law. Due to insurance limits and local fire codes; candles, incense, open flame, or similar products may not be used on Mansion property. A $200 service fee will be charged for not adhering to these policies.

Address

383 West 100 South
Provo, Utah 84601

Email

stay@hinesmansion.com